Through integration with in-cab systems, our front-end residential waste solution WasteWorks can retrieve updates and display them to residents in a user-friendly way.
These updates are intended to preempt common questions residents might have about their waste collections to reduce the need for them to contact the council via phone or email.
Depending on the type of information available within the in-cab system, updates can relate to anything from sharing when a resident’s bin will next be collected to confirming that a collection has happened or explaining why a collection was unsuccessful.
In doing this, councils can eliminate avoidable customer contact and its associated costs by enabling residents to self-serve key, time-sensitive information.
Updates are retrieved via API integration with in-cab systems and can be served as messages to users in a number of ways.
For example, if a resident goes to report that their collection has been missed and the in-cab system knows the reason is because there was a vehicle obstructing the road, messaging can be displayed to inform the resident of this and explain next steps.
Equally, messaging can be displayed to explain that no collection was carried out at an address because the waste was not presented, and the missed collection report form can be disabled until the next collection round has begun.
Additionally, councils may want to share messaging on the homepage of their WasteWorks service about planned changes to collection schedules in advance of bank holidays, so that residents know what to expect.
In the event of councils needing to make changes to scheduled collections, this information is best shared with residents before they need to go looking for it.
WasteWorks gives residents the ability to download the collection schedule for their property to their device’s calendar. Any changes made to the schedule will be reflected directly and automatically.
It’s also possible to integrate the service with GOV.UK Notify to send notifications to residents via text or email about waste collections.
Image: Centre for Ageing Better