Buckinghamshire Council started using our FixMyStreet Pro solution to manage inbound street, highway and environmental fault reports in 2018.
Over the years, Buckinghamshire has made the most of FixMyStreet Pro’s ability to flexibly integrate with any number of other services and software by connecting it to several of its other systems for the benefit of residents and customer services staff.
FixMyStreet Pro’s integration functionality is particularly useful for when councils want to switch suppliers behind the scenes, while keeping everything consistent and simple to use on the frontend for residents.
In this case, Buckinghamshire wanted to introduce two new integrations with FixMyStreet Pro, without creating any turbulence for residents.
Buckinghamshire Council recently switched its highway asset management system from Confirm to Alloy.
The integration between FixMyStreet Pro and a council’s asset management system is an important one, because data is shared between the two systems, enabling councils to keep residents updated on the status of their reports.
To facilitate a smooth transition, we did a few things to ensure that, as far as Buckinghamshire’s residents are concerned, nothing is any different. These included keeping the display of asset layers the same and maintaining a way to look up the Confirm report ID numbers for reports transferred into Alloy so that no information was lost or required rekeying.
EvoClaim is a solution used by Buckinghamshire Council to manage claims from residents for injury or damage sustained to vehicles or property on a highway, so it made sense to incorporate this into the Council’s FixMyStreet Pro environment.
“This has enabled us to achieve much needed time and resource savings”
This integration enables Buckinghamshire’s FixMyStreet Pro to act as the user-friendly and familiar frontend interface to claims submissions, using the FixMyStreet Pro map to locate the report related to the claim at hand. As with the other two integrations, FixMyStreet Pro sends all of the required data straight into the EvoClaim system.
Speaking about the integration, Amy Thomas, Insurance Claims Manager at Buckinghamshire Council, said: “The open communication and clear requirements/actions set by the project manager at SocietyWorks ensured we were able to meet our goal of implementing a new automated and integrated claim recording process. This has enabled us to achieve much needed time and resource savings.”
In the county of Buckinghamshire some local services are the responsibility of the unitary authority, while others are that of its 171 town and parish councils, of which approximately 84 are signed up to devolved responsibility.
Last year we introduced some new functionality to Buckinghamshire Council’s FixMyStreet Pro service to enable the automated triaging of reports to the appropriate parish or town council.
As you can imagine, most small parish or town councils don’t have expensive management systems from which to manage inbound reports, making it hard for them to update residents on the status of their reports in the same way that Buckinghamshire Council can via integration.
To ensure residents are kept in the loop no matter who receives their report, we also built some functionality to make it possible for parish and town councils to update reports via email using a special code in the subject line, which will correspond to the new status of the report.
Find out more about how integrations work between FixMyStreet Pro and our other digital solutions here.