A new integration has been completed for Brent Council between FixMyStreet Pro, which acts as the Council’s user-friendly, resident-facing front door to place-based defect reporting, and Continental Landscapes’ ATAK system.
Continental Landscapes is contracted by Brent Council to manage grounds maintenance for all parks and housing land. Previously, reports of those issues made via FixMyStreet Pro had to be manually keyed into the ATAK system.
By integrating the two systems, reports from residents, council customer services staff and on-the-ground inspectors of issues that are Continental Landscapes’ responsibility can be triaged automatically and managed more efficiently.
Understandably, most members of the public are not aware of which service is responsible for what problem, especially in places like London where there may be a number of different services responsible for overlapping issues. For example, in Brent, litter in the park might be the responsibility of Continental Landscapes, but graffiti removal might be the responsibility of another contractor.
One of the main advantages of the integration with the ATAK system is the way in which it ensures reports always go to the right place when made via Brent’s FixMyStreet Pro, or the national FixMyStreet service.
The integration enables asset layers to be added to the in-report map which correspond to different categories. Depending on the location of the map pin, category and asset selected, a report will be sent either directly into the ATAK system, or to another location as specified by the Council to ensure that the correct team can respond.
Brent Council’s version of FixMyStreet Pro is also integrated with Symology Insight and Veolia Echo, into which some other report categories are sent, such as potholes and fly-tipping on streets.
FixMyStreet Pro can also automatically divert reports to Transport for London wherever necessary.
As with all integrations into FixMyStreet Pro, any updates made to reports by staff within ATAK are then automatically fed back to the report-maker. FixMyStreet Pro also enables councils to set up automated response templates to reflect different statuses with an integrated system, which helps to easily keep report-makers informed of their report’s progress.
All reports and their updates are shown to the public on the map to help reduce duplication and avoidable contact.
Brent Council introduced FixMyStreet Pro in early 2023 as part of a drive to improve its digital offering for reporting local street-based problems and accessing residential waste services online. The Council uses WasteWorks to manage inbound waste reports, requests and payments online, which is integrated with Veolia Echo and Capita 360.