Northumberland County Council is the latest local authority to have chosen SocietyWorks’ FixMyStreet Pro as its new reporting solution for street, highway and environmental issues.
Potholes, fly-tipping, broken street lights and other local place-based issues in Northumberland can now be reported to Northumberland County Council using a brand new installation of FixMyStreet Pro.
Provided by SocietyWorks, the wholly owned subsidiary of civic technology charity mySociety, FixMyStreet Pro is a long-running, map-based solution developed in collaboration with councils, which integrates with existing backend systems to create a seamless reporting experience and close the feedback loop between residents, the council and its contractors.
For Northumberland, the solution is integrated with the Causeway Alloy asset management system, ensuring reports go to the correct team and enabling updates to be sent back to report-makers. With all reports displayed on the map and the capability to automatically divert reports to other authorities, including to National Highways, FixMyStreet Pro will help Northumberland to increase transparency and reduce unnecessary contact.
Glen Sanderson, Leader of Northumberland County Council said: “We’re so pleased to be launching this system which should revolutionise the way we deal with issues on our roads and footpaths.
“This new online tool is the most direct way to report anything to us that needs fixing, cleaning or clearing across the county.
“In a short few clicks, people can easily alert the council to an issue and receive an update once it’s been resolved.”
Angela Dixon, Managing Director at SocietyWorks said: “Since launching in 2012, FixMyStreet Pro’s development has been guided by the councils using the solution and their residents’ needs.
“As a not-for-profit organisation passionate about helping local authorities to innovate using integrated, citizen-centred technology, it is great to see another council choose FixMyStreet Pro and join our collaborative network.
“We have really enjoyed working with Northumberland and we look forward to seeing the council use the solution and get involved in its future.”
Want to know more about FixMyStreet Pro? Request a demo to see how the solution could work for you.