SocietyWorks is working with Brent Council to transform the way residents report local street-based problems and access residential waste services online, starting with the installation of a dedicated version of FixMyStreet Pro.
Brent Council is the latest local authority to switch to FixMyStreet Pro for managing inbound street and environmental fault reports from residents. Like the twenty four other other local and public authorities across the UK using the software, Brent will benefit from FixMyStreet Pro’s unique ability to automatically triage reports on a nationwide scale, including to Transport for London, which reduces avoidable contact and eliminates manual intervention.
The map-based solution has a simple interface designed to make it easier for residents to report problems on any device, while also displaying all reports on the map to enable residents to subscribe to existing reports instead of creating duplicates.
Integrated directly with two of Brent’s backend management systems Symology and the Selected Interventions Echo system, which is used by the council’s waste contractor Veolia, FixMyStreet Pro will help to improve accuracy and close the feedback loop by facilitating a two-way exchange of data from council to report-maker.
The introduction of FixMyStreet Pro in Brent will be followed by the rollout of a dedicated version of SocietyWorks’ residential waste portal WasteWorks to also improve the user experience when accessing information and making requests about waste services.
Councillor Krupa Sheth, Cabinet Member for Infrastructure, Environment and Climate Action at Brent Council said: “We take serious pride in our streets and green spaces. In order to make sure our spaces are functioning – we need your help. I encourage all residents to let us know when they encounter fly-tipping, potholes, graffiti and other issues by using report.brent.gov.uk.”
“Thank you to all the residents who do keep us up to date with issues in the borough, it really does help us to keep Brent clean and green.”
Angela Dixon, Managing Director at SocietyWorks said: “It has been a delight to support Brent with this ambitious project to improve the digital experience for residents in two different service areas. At every stage it has been clear that resident needs are being prioritised, and we look forward to seeing our technology make a positive impact in the borough.”
FixMyStreet Pro for Brent Council is now live for residents to use: https://report.brent.gov.uk/