This week was Public Sector Insight Week 2023 – an annual event dedicated to bringing together government and businesses to help each other use digital more effectively.
As part of the event, our managing director Angela Dixon delivered a best practice session on closing the feedback loop between local authorities and residents.
Closed feedback loops are essential to building trust, managing expectations and increasing efficiency.
In our twenty years of experience working within the public sector, we have seen how difficult it can be for councils to keep feedback loops closed, with over-stretched budgets, the transient nature of local authority staffing and a multitude of different systems used for dealing with different issues.
Angela spoke about the common problems local authorities in particular face when feedback loops are broken, how to fix them effectively and shared some of our lessons learned from our experience of helping to bridge the gap between citizens and the public sector with innovative open-source digital solutions.
If you couldn’t make it to Angela’s talk, but you are interested to hear what she had to say, you can watch the full session on YouTube.