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FixMyStreet Pro user group, October 2022

User groups are among our favourite events in the calendar year. We love to bring together the organisations that use our products – from councils to highways agencies to housing associations – for a few hours to share experiences, ask questions and learn from one other. 

Last week we hosted another of our FixMyStreet Pro user groups, centred on our street, highway and environment reporting service. 

There’s a recording of the user group available to watch for anyone who wanted to come but couldn’t make it, or you can find a brief summary of what you missed below. 

Recently added features

From scheduled emergency messages to easier displaying of asset IDs on a report page, Senior Developer Chris Mytton gave us a tour of the latest features to be added to or updated for FixMyStreet Pro. Watch Chris’ session here.

Process changes and intended outcomes

Head of Product & Service Design Bekki Leaver ran a session explaining some recent changes we’ve made to our development and delivery processes, and exploring our intended outcomes for the future of the product. Take a look.

Chris Mytton, Senior Developer, showing attendees the new photo button on FixMyStreet Pro

Parish councils and FixMyStreet Pro in Buckinghamshire

Matthew Somerville, our Head of Development, gave us a demo of some new functionality we’ve been working on with Buckinghamshire Council, which allows principal authorities to use FixMyStreet Pro to easily and intelligently triage reports to parish councils. Check it out.

Report status mapping

‘Don’t mark reports as fixed unless the problem has actually been fixed’ was the main take-home from developer Moray Jones’ session on making sure your report statuses are mapped correctly on FixMyStreet Pro. More on this here.

Empathy mapping

We handed back over to Bekki who guided small breakout groups through an empathy mapping exercise to answer the question: why should I add a photo to my report? Each group had a different persona and situation to explore. If you’re interested in the work Bekki does, get in touch.

One of the breakout groups talks through their empathy map

Case study: Peabody housing association and FixMyStreet Pro

Tom Broad, Head of Environmental Services Thamesmead at Peabody, joined us to talk about how the housing association is using FixMyStreet Pro, which involves some complex routing of reports between Peabody and the London boroughs of Bexley and Greenwich. Watch the case study.

Communication top tips

Best practice advice for communicating FixMyStreet Pro to residents from our Marketing & PR Manager Sally Bracegirdle. See what Sally had to say.

Roundtable: problem-solving with FixMyStreet Pro

A group discussion on any shared pain points when it comes to digital street and highway reporting, and how we can look to resolve them with future development of FixMyStreet Pro. This is something we’re interested in all year round – please speak to your account manager whenever you have a suggestion to discuss.

Want to join us next time?

If you’re interested in what we do and how FixMyStreet Pro works, why not come along to our next user group to meet our community and see what the product is all about for yourself. Let us know if you’d like an invite

Image: Benjamin Elliott


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