When it comes to reporting problems with domestic waste bins, citizens tend to wait until there’s a problem with more than one of their bins to take action.
Usually, this requires the creation of a separate report for each problem or bin. So if you have a problem with the lid of your domestic black bin and an issue with the wheels on your green garden waste bin, you would have to make two different reports.
As well as being time consuming for citizens, this also creates more work for council waste teams, who need to process multiple reports and organise separate resolutions all for the same address.
This cumbersome process is one of many user experience pain points that we wanted to address when we designed our domestic, green and bulky waste portal WasteWorks.
WasteWorks has the functionality to enable councils to let residents report problems with multiple bins at their address within the same workflow.
Here’s an example of how it works for Peterborough City Council.
All problems for all affected bins are neatly packaged into one report, which automatically enters Peterborough’s in-cab system Bartec via direct integration, meaning no manual intervention from staff and no duplication of effort for frontline waste teams. From the single report, different reference numbers will be provided from Bartec back to the resident to help with tracking the progress from report to resolution for each issue.
It’s a simple but significant feature that counts toward the many ways in which WasteWorks helps to make it easier for citizens to access domestic waste services online, while also creating a more efficient, streamlined process for council staff.
WasteWorks customers don’t have to allow the reporting of multiple bins at once; this is an optional feature that is dependant on the type of in-cab system you use and the configuration of your reporting processes.
Want to find out more about WasteWorks and how it could work for you? Request a short demo with the SocietyWorks team.
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Image: Pawel Czerwinski