For councils that don’t have an existing case management system, FixMyStreet Pro’s inspector tool allows staff to receive, manage and respond to reports directly from the front-end of the service.
The inspector tool works by enabling council staff to build up a shortlist of reports that they’re responsible for dealing with. It’s a neat little feature – and it just got even more useful.
Up until recently, reports had to be found and self-assigned by the individual staff members who would be taking ownership of them.
Now, after working with our clients Cheshire East Council, we have developed the functionality to allow managers to directly assign inspectors to particular reports on their behalf.
This means that, when logged in to the front-end of FixMyStreet Pro, managers can view who’s been assigned to each report, and can assign or reassign reports to individual team members.
Managers can also filter by report status to see how reports are progressing, and can bulk assign or reassign reports as needed.
For inspectors, the tool’s new feature means less time assigning themselves to reports and more time carrying out their inspections. Plus, because FixMyStreet Pro provides offline support, reports can be updated on-the-go, even without connection to the internet.
For councils like Cheshire East, the inspector tool replaces legacy pen and paper systems, improving the way reports are assigned and managed without the need to integrate with an external case management system.
The inspector tool has been made available to all FixMyStreet Pro customers.
Got any questions? Let us know.