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Peterborough City Council adopts WasteWorks to improve resident access to waste services

Peterborough City Council has broadened its partnership with SocietyWorks to handle domestic waste online through its new WasteWorks service.

Peterborough City Council has adopted WasteWorks, a new waste service from citizen-focused local authority services provider SocietyWorks, to improve the way residents access waste online. The new service will empower residents to easily self-serve reports and requests from any device, while helping the council to streamline processes, deliver faster resolutions and reduce demand on customer contact centres thanks to an automatic two-way flow of data from front to backend system.

Integrated directly into Peterborough’s in-cab system Bartec and branded to complement the council’s website, WasteWorks will allow residents to manage all of their waste requirements from one place, whether it’s to report a missed bin collection or to pay for a bulky waste collection – which is currently being worked on and set to be delivered later this year. Behind the scenes, the service will seamlessly feed information between citizen, administrator and inspector, helping the council to better manage expectations and close the feedback loop through automated notifications and intelligent tools for on-the-ground inspectors.

This is the second SocietyWorks service to have been adopted by Peterborough City Council, which has been successfully using FixMyStreet Pro to take reports from residents about street and highways problems since 2019. The council will be able to access both WasteWorks and FixMyStreet Pro reports from a central dashboard, which includes a live heatmap to track category, seasonal and area-based trends.

Councillor Nigel Simons, cabinet member for Waste, Street Scene and the Environment, said: “We are fully committed to improving waste services across Peterborough and as part of this commitment, we want to enhance the way residents access services online. The new WasteWorks service will make a positive difference and I would encourage residents to log on and see for themselves.”

Councillor Marco Cereste, cabinet member for Digital Services and Transformation, added: “We want to engage better with residents online and enhance the overall user experience. This is a big step forwards and just the start of improvements to our online services.”

Mark Cridge, Chief Executive at SocietyWorks said: “We’re thrilled to be working with Peterborough City Council again. By integrating both FixMyStreet Pro and WasteWorks into its line of business systems, the council and its residents will benefit from a truly joined-up reporting service that puts user-friendliness at its heart.

“Peterborough is a really forward-thinking council, and it’s been a real pleasure to collaborate with the team on this project and build a service that works around the real-life needs of residents and staff.”

Residents in Peterborough can access the new waste service right now.

WasteWorks is available to all UK councils. Request a demo to find out more.

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