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FixMyStreet Pro user group, January 2022

Last week we hosted our first user group of 2022, bringing together our community of councils and public sector organisations using FixMyStreet Pro to show them our latest features, talk about new developments and give everyone the chance to influence what we work on next.

Here’s what happened on the day:

Recently added features

Kicking the event off, senior developer Dave Arter gave us a tour of some FixMyStreet Pro’s latest features.

These include improvements to the service’s case management functionality, which now enables council staff to filter reports and assign or reassign cases to inspectors. There’s also a new councillor access portal to FixMyStreet Pro’s heatmap, on which councillors can see at a glance where problems are being reported.

Meeting our new Service Designer

Bekki Leaver introduced herself to the group and shared some of the exciting things she’ll be working on over the coming months, such as evaluating and researching the user need for some new features, facilitating our Discovery workshops and progressing our ApplyWorks service, designed to streamline the way citizens submit applications and license requests. 

Bekki also put a call out to councils who want to help test some of our new features with residents. This call is also open to non-clients, so if you’re reading this and you’d like to be involved, please get in touch.

Client case studies 

Tracy Eaton, Product Owner for FixMyStreet at Buckinghamshire Council, delivered a brilliant case study about the improvements to citizen reporting that we’ve been able to bring about together so far (such as implementing accuracy-boosting asset layers and creating category specific acknowledgement messages), and the council’s plans for further transformation using FixMyStreet Pro (watch this space!).

We also heard from Mark Peet, Program Lead at Shropshire Council, who provided an insight into how we worked together recently to understand the views of local residents, councillors, and council staff at all levels and apply what we learned to the successful and speedy rollout of the county’s new FixMyStreet Pro service. 

 

Dave Arter, Senior Developer, presenting some of FixMyStreet Pro’s new features

 

Understanding what motivates citizens to report problems

Our Marketing & PR Manager Sally Bracegirdle gave us a preview of some soon-to-be-published research into citizen reporting in the UK: what makes citizens want to report problems; what puts them off and what do they expect from a reporting service?

The research was carried out in collaboration with YouGov and mySociety’s Research team. We’ll publish a blog post when it’s been released to the public – keep an eye out.

Parish and town councils 

There’s a lot of complexity in the way FixMyStreet directs reports to the correct place on behalf of citizens, automatically working out which tier of council is appropriate for a report. As senior developer Matthew Somerville demonstrated, there’s still one level of council that FixMyStreet is not yet able to serve: town and parish councils. Matthew talked us through why this is and our plans for making it happen in the future.

Reviewing the roadmap

Finishing off the event, Clare Armiger, our account manager, led a review of our client development roadmap, giving attendees the chance to vote for which of their suggestions for future development we should look to take through to user research next. The winning idea was to identify more opportunities to signpost to relevant public authorities wherever the council is not responsible for a report.

And that was our January user group for FixMyStreet Pro!

Would you like to come along to the next user group?

You don’t have to be a Pro user to attend our user groups; we’re happy for guests to come along, meet our community and see what the service is all about for yourself. Let us know if you’d like an invite

Image: Skye Studios

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