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We’re making some improvements to our infrastructure platform

One of our main priorities for this year has been to make some significant investments in our infrastructure platform to bring about some key improvements. 

After completing a review, a project is currently underway to make some upgrades to the platform and expand our presence into additional locations, which will enable us to provide more flexible capacity and geographical redundancy for services.

This is a significant update to our platform and is intended to underpin the growth and availability of our services over the next three years. 

Currently, we are engaging with suppliers to bring this capability online and will be focussing on applying this to our core services over the rest of 2021. 

In the interim, we have also completed a number of smaller actions to further strengthen our infrastructure.

  • We have redistributed services across our back-end tier to ensure better capacity management and limit the impact of sudden spikes in activity. This is an ongoing activity and we will continue to make adjustments as necessary.
  • We are updating our emergency response procedures to ensure that a clear process is in place for managing spikes in connections that run the risk of overwhelming the back-end.
  • We have already expanded our monitoring to better capture some aspects of the back-end system and make these available to our engineering staff for real-time troubleshooting. This is already helping us find some areas for potential improvement in resource and connection pool management and we are actively working at adding further capabilities.

We are always reviewing our planning and decision making, and have contingency plans in place as we make improvements.

Image: Zeynep Sümer

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