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Webinar: Scoping out a successful citizen service: how to get started

Thank you to everyone who joined us on what was an extremely hot afternoon last Thursday for the first in our new series of webinars for local authorities. Scoping out a successful citizen service: how to get started was an exploration of the best way to get started when designing or redesigning an online service for citizens.

Leading the session, our designer and user researcher Martin Wright plotted the route from discovery to successful service uptake, highlighting the importance of carrying out consequence scanning and advising on how best to balance resident requirements with council capacity.

We were also joined by Bromley Council’s Technical Support Team Manager Jonathan Richards, who spoke about Bromley’s recent experience of designing and implementing a brand new online waste service for residents.

If you weren’t able to join us but you’re interested to know what was spoken about, you can watch a recording of the session below, and if you have any questions about anything that was discussed, let us know and we’ll get back to you with an answer!

Full video:

 

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