We’re thrilled to announce the launch of a brand new series of webinars for local authorities all about getting online citizen-facing services for the public realm right for you and for your residents.
After over a decade designing citizen-centric services with councils, this webinar series has been brewing for a while, and we’re pleased to have arrived at the right time to make it happen and more widely share the many lessons we’ve learned along the way, at every stage of process – from discovery to implementation and beyond.
The series will take the form of regular, hour-long virtual events that will bring together experts from within SocietyWorks and the mySociety team, along with special guest speakers from across local government and the wider sector. Each webinar, we’ll hone in on a different aspect of public realm service design and delivery, discussing real-life experiences and sharing best practices.
And where better to start than at the beginning?
For the first webinar, our Designer and User Researcher Martin Wright will be sharing his advice on where to start when it comes to building or redesigning a service for citizens. With help from some special guests, he’ll be discussing how to balance council and resident requirements, why consequence scanning is a must and ways you can encourage positive resident uptake.
Scoping out a successful citizen service: how to get started will take place in July. Find out more and register your free place.
Do you have a story to tell or some advice to share about how local authorities can perfect public realm online services? We’d love to have you as a guest speaker – tell us more here.