Request a demo

FixMyStreet Pro user group, May 2021: what happened on the day

FixMyStreet Pro User Group

Last week we hosted another of our FixMyStreet Pro user groups. These events provide the perfect opportunity for us to get together with all of our council partners to show them what we’ve been working on and, importantly, give them the chance to influence what’s next for FixMyStreet Pro.

Senior Developer Dave Arter gave everyone a tour of all of the recently added features for FixMyStreet Pro, from a new OS Maps API and some fantastic mobile navigation improvements to extra detailed asset information and intelligent image redaction.

We also heard from Sam Pearson, mySociety’s Site Reliability Engineer who took us behind the scenes of FixMyStreet Pro. Sam gave us a fascinating glimpse into the architecture of the service, how it’s maintained and how we keep it secure for our customers. 

Councils drive our development roadmap

A highlight of our user groups is always the interactive roadmap session – this is the part where we involve councils in helping to decide what new features we should be working on next for FixMyStreet Pro. 

Starting with a runthrough of some of the new feature suggestions we’ve been receiving from our council partners recently by Operations Director Louise Howells, we then broke out into five groups to discuss each suggestion and prioritise them from most to least pressing. Under the guidance of our Designer Martin Wright, each group used Miro boards to select the one project they most wanted to see worked on, before regrouping to compare selections and choose an overall winner.

So what did our council partners choose to be worked on next for FixMyStreet Pro? Scheduled emergency messages that only appear at the correctly calculated time. This is something several councils have asked for, so we’re very happy to be getting the ball rolling.

Designer Martin Wright moves the final post-it on the Miro board to crown ‘Scheduled emergency messages’ as the winning upcoming work idea

Bouncing ideas around

As well as having a say on our development roadmap, the user groups are also a great opportunity for councils to share best practices with each other, present case studies on how FixMyStreet Pro is working for them and discuss topics of interest.

Jack Bowers, Principal Highways Liaison Officer at Central Bedfordshire, presented a brilliant case study all about how FixMyStreet Pro has, within just a few months of launching, helped the council to create fast channel shift, improve the citizen user experience and reduce reporting costs by 24%. Just what we like to hear!

We also heard from Tom Scholes, Group Manager – Asset Data & Systems at Oxfordshire County Council, who led a very engaging discussion on demand management and intervention criteria. Tom spoke about how the council often receives reports about potholes that fall below their threshold for repair. He then sought advice from other councils on how best to utilise FixMyStreet Pro to handle this without compromising the citizen experience. Some fantastic ideas were thrown around, and we’ll be on hand to support Oxfordshire to better help citizens understand what counts as an actionable report.

And that’s it! It was a very enjoyable user group, and we’re already looking forward to the next one in November, which with any luck will be an in-person event!

If you have any questions about anything mentioned above, or you’d like to be invited to the next user group, do let us know.

Image: S O C I A L . C U T

Schedule your one-to-one demo

Request a callback