Developed for Oxfordshire County Council’s instance of FixMyStreet Pro, useful new map pins show citizens when a fix has already been scheduled by the council, further helping to avoid report duplication and manage citizen expectations.
When a citizen makes a report on FixMyStreet.com or on one of the council branded Pro versions of the website, that report is published publicly with a little pin on the map indicating where the defect is. Among the various benefits of this transparent approach to defect report making is the way in which it helps to reduce duplicate reports; the citizen can see that the council has already been made aware of the issue and therefore doesn’t need to submit a new report.
Wanting to take extra advantage of this feature, Oxfordshire County Council approached us last year with a request to display some brand new pins on their maps to show where highways inspectors have already made note of a defect and have scheduled contractors to carry out a repair, thus eliminating the need for anyone to make a report in the first place.
To collect the information for the new pins, Oxfordshire set up a new standard asset layer feed for FixMyStreet Pro especially for defects that have already been flagged by the Council’s highways inspectors.
Taking data straight out of Oxfordshire’s backend management system, FixMyStreet Pro’s frontend produces a pin on the map to represent those defects, which can be seen to citizens from the ‘All Reports’ page when zoomed in to a certain level over the corresponding map tiles. These pins are shown in blue to differentiate them from those indicating a citizen-made report.
Before a citizen places a pin of their own on the map to begin a report, FixMyStreet Pro will display the blue defect pins to helpfully suggest that this could be a problem that’s already been flagged by the Council.
Upon clicking one of the new pins, the citizen will be shown a pop-up containing up-to-date information on the defect, including when a repair is estimated to be completed.
All of this should help to save the citizen the bother of submitting a report, while for the Council it helps to not just save time and money, but to also instil confidence in residents that defect repairs are all in hand.
SocietyWorks’ services are under continual development and we love taking suggestions for new features from our council partners, like this one from Oxfordshire. If you’d like to find out more about FixMyStreet Pro, or any of our other services, you can schedule a demo here.
Image: Miguel Teirlinck on Unsplash