We’re very pleased to announce the launch of WasteWorks: a reliable, citizen-centred system for councils to manage all elements of domestic, bulky and green garden waste online, from missed bin reports to online payments for collections.
Designed with the same focus on usability that has made FixMyStreet and FixMyStreet Pro so popular with councils and citizens alike, WasteWorks makes the end-to-end process of managing waste online easier and more efficient through intelligent integration with in-cab software systems. So whether a resident needs to request a new container or set up a direct debit for a green garden waste subscription, it can all be done in one place.
With an intuitive, user-friendly interface that aids channel shift, the service helps councils reduce operating costs by lowering demand on customer service centres, while also dramatically improving the citizen user experience thanks to increased transparency and a self-service system that is easy to use on any device and which meets government accessibility standards.
“WasteWorks provides councils with the opportunity to bring about real improvements to the way citizens access waste services online.”
– David Eaton, SocietyWorks
WasteWorks can be integrated into any and all existing in-cab software systems (eg Alloy, Veolia/Echo and Bartec). Once connected and branded to complement the council’s website, the service acts as a one-stop shop for citizens to access all aspects of waste – whether that’s to report a missed bin within time frames specified by the council, to self-serve a payment for a bulky waste collection, or to set up an ongoing green garden waste subscription. Automated updates and templated responses make it easier for councils to manage expectations and deliver a more transparent service, while internal dashboards and visual heat maps enable staff to track service levels and identify trends.
David Eaton, Sales Director at SocietyWorks said: “WasteWorks provides councils with the opportunity to achieve much-sought after channel shift, create savings and bring about real improvements to the way citizens access waste services online. Understanding the importance of making it as easy as possible for residents to access the services they need, while also making sure public funds go as far as possible, we applied the easy-to-use user interface behind our popular FixMyStreet Pro service to waste, creating one front door through which citizens can make all reports and requests – be it for an assisted collection or for a green garden waste subscription – and removing the need to access and understand different fault reporting processes for different issues.”
“That same focus on usability has also been applied to the WasteWorks management interface for council staff, providing a simple experience that works in tandem with existing systems,” he added. “The result is a service that demonstrably puts citizens first, while lessening the burden on council staff.”
Like all of SocietyWorks’ public authority services, WasteWorks has been developed in consultation with councils and with citizens at its heart. Councils taking up the service will benefit from SocietyWorks’ unstinting focus on usability and continual development roadmap.
WasteWorks is available to all UK councils from today. Click here to request a demo.