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Things that go bump! How to smooth out the process of dealing with pothole reports

Pothole on a road

Whether you’re a council or a citizen, potholes are an all-round pain in the bum(per), aren’t they? 

When it comes to citizen reports made on our FixMyStreet service, potholes are always up there among the most frequently reported problems. In fact, in 2020, despite lockdowns and less frequent travel, more potholes were reported through FixMyStreet than ever before

For councils, dealing with pothole reports has never been a bigger challenge. Aside from being expensive to fix (and no sooner have you fixed one than another appears), staff shortages caused by COVID-19 as workers are required to isolate have made coordinating pothole fixes a much longer, more complicated process. 

Be that as it may, at a time when most road travel is being carried out by key workers, it’s more important than ever to make the process of reporting potholes and responding to such reports as easy and as fast as possible.

This being the case, we thought we’d highlight all the ways in which FixMyStreet Pro can and does make dealing with pothole reports easier, cheaper and much less bumpy for councils and their residents. 

  • Cut the cost of your pothole reports

Now more than ever, councils need to save money wherever they can. Investing in a channel shift to FixMyStreet Pro for the management of your streets and highways reports could help you save up to 98.69% per report, just like it did for Buckinghamshire Council

  • Reduce duplicate reports 

As well as needing to save money, councils and their customer service teams also need to save time – especially time wasted on dealing with duplicate reports. FixMyStreet’s transparent approach to reporting helps to dissuade duplicate reports by allowing citizens to view reports that have already been made nearby and subscribe to updates from the council as the issue is resolved. 

  • Simplify how all of your existing systems connect with each other

We know how annoying, nevermind expensive, it can be when your backend IT systems aren’t quite getting along the way you’d like them to. With FixMyStreet Pro, we promise to integrate into whichever systems you’re using to facilitate a smooth user workflow for everyone. See how this worked for Oxfordshire County Council, who, by switching to FixMyStreet Pro, were able to make immediate workflow improvements and savings by removing layers of legacy software.

  • Customise your reporting forms

No one council is the same as another; you have different needs, different priorities and different ways of doing things. We take all of this into account when we’re setting up your version of FixMyStreet Pro, building it around yours and your residents’ needs. As an example, when it came to potentially hazardous reports (such as dangerous potholes), Island Roads, the company that handles highway maintenance on the Isle of Wight, requested to implement emergency categories to their version of FixMyStreet Pro to help safeguard against accidents and allow them to deal with problems faster.

Want to get started making your pothole reports easier to navigate? Get in touch with us.

 

Image: Editor5807 (CC BY 3.0)

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