We all know that 2020 was a bit of a bumpy year (OK, it was a lot of a bumpy year), but one thing that those of us at SocietyWorks had been expecting to be a bit less bumpy was the impact of pothole reports on UK councils.
With people traveling less frequently due to lockdown putting roads under less pressure (which, incidentally, would also create the perfect conditions for pre-existing potholes to be fixed by councils), we had thought that pothole reporting rates on our FixMyStreet service, which sends reports directly to the council that can deal with them, would have been lower than usual.
But we were wrong.
While we did see a considerable drop in reports when the first lockdown hit, and again towards the end of the year when renewed restrictions saw winter pothole reports rise less sharply than in previous years, 2020 still had the highest ever number of potholes reported through FixMyStreet and our council versions of FixMyStreet Pro (not including TFL’s installation), with over 111,000 reports about potholes made throughout the year.
As the above graph shows, the year started off with a clear trend towards many more potholes being reported through FixMyStreet than usual. When the first lockdown began in March, reporting rates dramatically reduced, but they quickly started to pick back up again as restrictions were loosened and cold weather re-emerged.
Towards the very end of year, when we would usually expect to see a sharp hike in report numbers like in previous years, Tier 4 restrictions and lockdown saw pothole reporting rates increase much slower.
Taking these reporting trends into consideration, it looks as though, had there been no lockdown, pothole report numbers would have been even higher in 2020.
As we know, the pandemic has put an added strain onto councils recently, meaning that potholes are just one of many, many things needing to be dealt with.
For councils already using FixMyStreet Pro to manage their streets and highways reports, any increase in pothole reports is much easier to handle when the cost per report has been made up to 98.69% cheaper.
Looking ahead, given that budgets are tight and key workers are currently making up the majority of the people using our roads, should 2021 prove to be another pothole-heavy year, it’s never been more important to make the process of reporting such problems as easy for citizens and as cost-effective for councils as possible.
If you’re a council and you’d like to discover how FixMyStreet Pro can help you smooth out the process of dealing with streets and highways reports like potholes, you can find out more here.