User groups: how we’re involving clients in new feature planning

When it comes to drawing up plans for future features to add to the FixMyStreet Pro roadmap, it’s really important to us that we consult with the people who will actually be using them before we commit to anything.

That’s why we like to run user groups – events to which we invite clients to join us for a couple of hours to learn about what we’ve been working on and get involved in exploring any features which would be of benefit to them if we were to design them next.

 

Digital collaboration

Not wanting to let the pandemic get in our way of hosting these sessions in 2020, we moved them online, using Zoom to meet up and Miro to collaboratively share ideas.

Our most recent user group ran earlier this month as a perfect way to round off the year and influence our 2021 plans.

As part of the session, we broke off into small groups in order to answer this question: What’s the one thing you wished FixMyStreet Pro did that it doesn’t currently do?

Using Miro, each group was given 15 minutes to bounce ideas around for new features they would like to see on the FixMyStreet Pro service by pinning a digital post-it note to a board. Each idea was then discussed to determine what the feature is, what problem it solves and who would benefit from it. 

Before reconvening, the groups selected their favourite idea to be presented to everyone. The top ideas from each group were then voted upon to determine which was best, using a very snazzy feature of Miro’s platform.

 

Screenshot of the SocietyWorks user group Miro session
Our Designer Martin discusses the top ideas from the group sessions using Miro

 

Fast reactions

On this occasion, the winning new feature suggestion was to introduce the functionality to quickly create a report on a mobile device from a photo. Alex Brown from Island Roads, whose idea this was, explained more:

“If you’re familiar with iPhones and Android, you’ll know that there’s a share function which gives you a shortlist of things you can do with your photos.

“For example, you can open up a photo, press the share button, select your messages app and it takes you straight into the app where you can send the photo to one of your contacts.

“We’d like something similar to that [for FixMyStreetPro], where you can take a photo with your camera, open it, share it, hit FixMyStreet and it takes you straight into the app so you can log your report.”

As our Designer Martin said at the time: “Brilliant!”

A simple, yet smart idea that would make it even easier for citizens to act when they spot a problem within their local area. Plus, as we uncovered recently, reports with photos are around 15% more likely to be recorded as fixed than reports without a photo, so anything we can do to encourage the use of photos within reports can only be a good thing.

And here lies the beauty of running these user groups: not only is it the perfect opportunity for local authorities to discuss and share solutions to problems they’re facing, but it’s also the ideal environment to nurture brilliant ideas that we hadn’t thought of before. 

Going forward, we’re taking Alex’s idea, along with a few other suggestions from the day, into some discovery sessions in order to determine whether and when we can add them to our roadmap.

So, watch this space!

If you would like to come along to one of our future user groups, or you’d like to discuss any ideas of your own, do drop us a message.

Image: Dstudio Bcn on Unsplash

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