Notifications via text: one feature that we’ve not previously explored for FixMyStreet.
And yet, it’s easy to see that this might be a desirable add-on, given the fast pace at which report statuses can change as they pass through the resolution cycle, and everyone’s increasing reliance on their mobile phones to keep on top of things.
Hackney Council gave us the nudge we needed to look at this more deeply: they had a GOV.UK Notify account, and wondered whether we could make it work with their FixMyStreet Pro instance to give their citizens more options for keeping up to date with reports.
So we’re now working with Hackney on a co-funded piece of development that, once completed, will be available to all our Pro customers.
When a new report is made in Hackney, the site will ask the report-maker for their email address or mobile number: once this has been verified, an account will be created. This work has involved tweaking our SMS authentication functionality and adding the Notify functionality as the new SMS backend provider for the verification step.
Everything’s working well so far, and it’s now with Hackney to test and give us feedback.
Image: Daria Nepriakhina