Lockdown has changed the way we are all working. During the last few months, the UK has been asked to work from home where possible, and even as some restrictions are eased, we’re expecting to see this arrangement continue for those who are shielding themselves or family members.
Some workplaces have realised that a remote set-up brings benefits to staff and to the organisation as a whole, and may never go back to ‘normal’.
As you may be aware, SocietyWorks and our parent organisation mySociety have been remote from their very beginnings: staff members are located all around the UK, all working from home and communicating online.
Pre-covid, we’d often visit councils face to face, perhaps to offer advice or make a pitch while they were considering the purchase of FixMyStreet Pro; and then sometimes again during set-up to speak with the IT department and make sure everyone was confident about how our systems would integrate.
But such visits aren’t actually a necessity, as we proved during Lincolnshire’s implementation. This was managed 100% remotely, and so smoothly that Andrea Bowes, Lincolnshire’s ICT Data and Information Systems Architect, told us that they hadn’t even noticed that we’d never been in the same room together!
There’s no need at all for either us or your staff to be in the office at any stage of implementation: as a cloud-based service, FixMyStreet can be set up from anywhere. And thanks to our own way of working, SocietyWorks are so used to video calls, email and shared documentation that it’s just as simple for us to conduct any staff training virtually. Don’t worry if you’re not used to that sort of thing (though we suspect that most people have had to become experts pretty quickly over the last few weeks!); we’ll handle all the logistics.
Looking to the future, if you are looking at having your customer service staff working at home on an ongoing basis, we’ll be happy to offer as much support and advice as you need — about FixMyStreet Pro, or more widely. Of course, all our staff tools can be accessed from anywhere, so there are no issues from that point of view. But we’d be happy to go a step further and give any advice you might need on home working, based on our many years of experience.
As a first step into seeing what the experience of working virtually with SocietyWorks is, why not join us for a webinar, when we’ll take you through FixMyStreet Pro’s main features and answer any questions you may have. You can book a slot here or drop us a line if you don’t see a date that suits you.
Image: Chris Montgomery