Get bikes back to their docks

Santander bikes parked on a London street. Image by John jackson

There’s now a new category on Streetcare, the TfL version of FixMyStreet, for reporting abandoned bicycles.  

The Santander Cycle system, allowing Londoners to travel from A to B cheaply and conveniently, is managed by TfL.  

You hire a bike from one docking station and responsibly return it to another when you’re finished, so someone else can use it. Unfortunately sometimes bikes are not docked correctly and can end up missing and eventually abandoned.

TfL wanted to give citizens a simple way to report abandoned bikes, so they could arrange for them to be collected and returned to the scheme as soon as possible.  TfL asked if we could add a reporting function on Streetcare as an option to report abandoned bikes.

Anyone can make a report quickly and easily on Streetcare, with no need even to provide contact details (unless you want updates on your report). ‘Abandoned Santander cycle’ is one of the category options, and as with any other report, you can add photos and more details, while marking the precise location on a map.

These will be passed to the relevant team so they can go and make the collection — and you can feel like a good citizen, assured that there’s one more bike back in the game and available for use.

Image: John Jackson

FixMyStreet Pro blog

FixMyStreet Pro is the street & environment reporting service that integrates with any council system.

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