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Fixing the streets of London: a partnership with TfL

At TICTeC Local, the conference on impacts of technology for communities and local government, the fault-reporting service FixMyStreet today announced a new partnership with TfL. 

Thanks to the deal, from early December reports made through the site will be routed to TfL where it is the authority’s responsibility to get them fixed — and as another option, there’ll also be a smart new portal on TfL’s website for easy reporting.

TfL have responsibility for all highways issues (red routes) on main arterial roads in Greater London, as well as most bus stops, traffic lights and bus shelters, underground and overground stations. 

When a report is made anywhere within Greater London, the FixMyStreet system will automatically route it to the right authority: that’s the relevant council if it’s their responsibility; or TfL if it’s up to them to get it fixed.

TfL reports will drop directly into the transport authority’s own system, which has been integrated with Manager and Inspector tools, as developed to answer the needs of contractors as part of the FixMyStreet Pro service.

Additionally, where reports are made through the websites of the five London boroughs which use FixMyStreet Pro as their main reporting interface for citizens, this smart routing will also kick in, with relevant reports being redirected to TfL. And that goes both ways, so reports made on the TfL website which aren’t their responsibility will be sent off to the right council instead.

Mark Cridge, Chief Executive of mySociety, the non-profit who run FixMyStreet, said, “This is a great step forward and shows just how well the FixMyStreet platform can knit in with other systems to ultimately produce more connected, efficient city services.

“It’s a model we could replicate across other major metropolitan areas such as Greater Manchester, Birmingham or Glasgow and Edinburgh. There are also opportunities to plug in with Business Improvement Districts and any other pan-London systems that process reports from the public.”

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